Support Center

• Crystal Vision 10CH WiFi6 NVR Kit - 3 Floodlight, 1 Outdoor PT — CVT106N-3735WB1T
• Crystal Vision 10CH WiFi6 NVR Kit - 4 Pan-Tilt Cams, 1TB — CVT106N-37WB1T
• Crystal Vision 10CH WiFi6 NVR Kit - 4 Floodlight Cams, 1TB — CVT106N-35WB1T
• Crystal Vision 10CH WiFi6 Hybrid Kit - 3 Floodlight, 1 PT Cam — CVT106H-357WB1T
• 10 Channel WiFi6 Wireless NVR Recorder, 10.1 Inch Monitor, No HDD — CVT106W-NOHDD
• Crystal Vision 10CH Wifi6 NVR Recorder - 10.1" Monitor, 1TB SSD — CVT106W-1TSSD
• Crystal Vision 10CH Wifi6 NVR Recorder - 10.1" Monitor, 1TB — CVT106W-1T
• Crystal Vision 10CH WiFi6 NVR Kit - 3 Floodlight, 1 Indoor PT — CVT106N-2735WB1TB
• Crystal Vision 10CH WiFi6 NVR with 10.1" Monitor - 6 Cams — CVT106S-65C1T
• Crystal Vision 10CH WiFi6 NVR with 10.1" Monitor - Hybrid Kit — CVT106H-2735WB1TB
• Crystal Vision 10CH WiFi6 NVR with 10.1" Monitor - 4 Cams — CVT106H-35WB1TB
• Crystal Vision 10CH WiFi6 NVR Kit - 6 Floodlight Cams, 2TB — CVT106N-65C
• Crystal Vision 10CH WiFi6 NVR Kit - 4 AI Bullet Cams, 1TB — CVT106N-30WB1T
• Crystal Vision 10CH WiFi6 NVR Kit - 4 Floodlight Cams, 2TB — CVT106N-35WB
• Crystal Vision 10CH WiFi6 NVR Kit - 4 Pan-Tilt Cams, 2TB — CVT106N-37WB
• Crystal Vision 10CH WiFi6 NVR with 10.1" Monitor - 4 PT Cams — CVT106S-37WB
• Crystal Vision 10CH WiFi6 NVR (No HDD) — CVT106N-NOHDD
• Crystal Vision 10CH WiFi6 NVR (500GB) — CVT106N-500
• Crystal Vision 10CH WiFi6 NVR (2TB) — CVT106N-2T
• 10-Channel WiFi6 Wireless NVR Recorder with 1TB HDD — CVT106N-1T

• Send both recorder and camera model numbers to support before buying a replacement. Similar appearance or WiFi generation alone does not establish compatibility.
• Confirm available channels, camera type, pairing method, and power requirements. Older Ethernet-pairing cameras and reset-button cameras use different steps.
• Wireless refers to the video connection. The recorder and each camera still need their specified plug-in power adapters.
• CVT30WB standard AI bullet cameras use infrared night vision and do not include floodlights, panic sirens or two-way audio. These features require a supported camera such as CVT35WB.
• In a two-floodlight/two-standard-bullet kit, lighting, sirens and two-way talk apply to the two floodlight cameras.

Camera features depend on the camera model, even when several models use the same recorder.

First confirm that all cameras display on the recorder. For the new interface, check System Setup > Network > Connect to Router (Wireless) > Network Status. Once online, find the Cloud ID under System Setup > Account/APP. In EseeCloud, use Add by Cloud ID and your recorder login when prompted. Older interfaces use different menu paths; use the matching guide. Never post passwords or device access codes publicly.

Local recording is separate from optional cloud storage. Buying cloud storage is not a troubleshooting step for local recording.

Test the camera about 3–6 feet from the recorder with the correct power adapter. For reset-button cameras, follow the model-specific reset instructions, select + on the bottom NVR menu, then Continue. Confirm live video before mounting. If the camera uses Ethernet pairing or the menus differ, contact support for the matching steps.

Check whether one camera, all cameras, or the recorder is affected. Check power connections and ventilation. Test an affected camera near the recorder using its correct adapter. Distance, walls, metal and interference can affect wireless operation. If the recorder itself restarts, contact support to check its power supply and connected storage before replacing the system. Use only the correct voltage, polarity, connector and current rating; a camera adapter may not power the NVR properly.

Check whether the hard drive is detected, the recording schedule, selected channel, and recorder date/time. Record the HDD status or error message and contact support. Do not format a drive if you need its recordings: formatting erases them. Contact support before formatting or opening the recorder.

Audio requires an audio-capable camera; it cannot be enabled on CVT30WB. On a supported camera with the matching new interface, open System Setup > Camera, select the channel, then Keep Recording and Sound Recording. If the option is absent, confirm the camera model with support.

Open a private support ticket with your recorder model and issue. Do not share passwords or verification codes publicly, and do not install firmware intended for another model.