Submit a Ticket

Technical Support for Surveillance, Locks & Lighting

⚡ Before You Submit

To help us identify your system and camera, provide the correct guidance, please attach photos.
This will allow us to diagnose your issue as quickly as possible.

For Surveillance Systems:

📸
1. Product Label / Model NameFound on the back of the camera.
📸
2. System Info ScreenRight-click on NVR > Menu > System Setup > System > Firmware Version and Built Time.
📸
3. Attach PhotosUse the buttons on the right after submitting.

COMPANY: CRYSTAL VISION TECHNOLOGY INC

🕒9 am - 4 pm, PST (Weekdays)
💬714-905-9810 (Text Message Only)
✉️Support@cvtus.com
By providing your mobile number, you agree to receive text (SMS) messages from Crystal Vision Technology regarding your RMA/return request and support updates. Message frequency varies. Message & data rates may apply. Reply STOP to opt out, HELP for help.
Format: MM/DD/YYYY
📷 Important: Attaching Photos

To attach photos, please Submit Ticket first.
On the next screen, you will choose to open Gmail, Mail App, or Text Message to send images.